This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms: https://nirasu.com/terms-and-conditions/.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
In-Store Pickup
In-store and curbside pickup is available for all purchases. Pickups are available Monday – Saturday from 10:00am to 4:30pm. Please make an appointment for package pickup over the phone before arriving.
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Free Shipping
We offer free __________ shipping on Free shipping offers are subject to change. Please refer to the website for the most current information on free shipping promotions. for __________.
Expedited Shipping Fees
We also offer expedited shipping at the following rates:
Prompt Express 1-2 Working Days
Uber Package Delivery Within 2 hours after the payment confirmation
1kg or Below (Colombo 1-15)
Rs. 300
Please check the Uber app for the price
Extra (Per Kg) (Colombo 1-15)
Rs. 75
Please check the Uber app for the price
1kg or Below (Colombo Suburbs)
Rs. 330
Please check the Uber app for the price
Extra (Per Kg) (Colombo Suburbs)
Rs. 75
Please check the Uber app for the price
1kg or Below (Greater Colombo)
Rs. 350
Please check the Uber app for the price
Extra (Per Kg) (Greater Colombo)
Rs. 75
Please check the Uber app for the price
1kg or Below (Other Areas)
Rs. 450
Please check the Uber app for the price
Extra (Per Kg) (Other Areas)
Rs. 75
Please check the Uber app for the price
If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.
All times and dates given for delivery of the products are given in good faith but are estimates only.
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.
If your package is delivered with Prompt Express, please click the link below to track your order. If you need more assistance you can contact the courier company at 0114 422 733 or else contact us for more details at 0777 887 881. https://promptxpress.lk/TrackItem.aspx# If your package is delivered with Uber, you can track the package on Uber app if you have used your Uber registered number as the contact number for the order delivery. If not you can contact us at 0777 887 881 for more details.
DO YOU DELIVER INTERNATIONALLY?
We offer worldwide shipping. Free __________ shipping is not valid on international orders.
For information about customs process:
Email: hey@nirasu.com
Call toll free at +94 777 887 881
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
ARE THERE OTHER SHIPPING RESTRICTIONS?
We do not deliver fragile items or any package that has size/volume or any other restrictions.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.