Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason (Please refer to the exceptions mentioned below), you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at email@example.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Proof Purchase and the original packaging such as box, cover, pouch, etc, then mail your return to the following address:
NIRASU PVT LTD Attn: Returns RMA# 20/1/1, 1st Lane, Egodawaththa, Boralesgamuwa, Western 10280 Sri Lanka
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
Food Items Partially Consumed
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
If the reason of returning is exchange, returning item should not be used and returning and resending cost is borne by the customer.
If you change your mind about a product or service, you’re not automatically entitled to a refund or exchange. Sales manager has the right to make the final decision after consulting the respective decision maker
If you have any questions concerning our return policy, please contact us at: